General
- What steps are recommended for better performance of the Osmo apps on the iPhones?
- How do I switch to a different Apple ID for Osmo app purchases? Can I use Apple Family Sharing?
- Does Osmo have a customer support telephone number?
- How can I download the new versions of Osmo Numbers, Osmo Tangram, and Osmo Words?
- How can I try out paid (digital-only) Osmo apps for free?
- Game Logo Collection
Troubleshooting
- I'm having trouble using Osmo on an older device, can you help?
- How do I clear my keychain and what does it do?
- I am having trouble with my Osmo game, what can I do?
- What can I do if Osmo apps keep crashing on my older device?
- Why am I getting a camera-related error message in my Osmo game?
- Why isn't the Osmo game correctly detecting what I'm doing?
Math Wizard
- How do I get started with Osmo Math Wizard?
- Can I clean the pieces that come with Osmo Math Wizard and the Fantastic Food Truck?
- What age range or grade level is Osmo Math Wizard and the Fantastic Food Truck designed for?
- What is the educational value of Math Wizard and the Fantastic Food Truck?
- Do you have instructions for Osmo Math Wizard and the Fantastic Food Truck?
- What apps do I need to download to play Osmo Math Wizard and the Fantastic Food Truck?
Digital-Only Games
- When do I need a redemption code?
- I purchased the Ultimate Expansion Bundle, how do I get started?
- What is Osmo Kaleidoscope?
- What is Osmo Projector?
- What are paid digital-only Osmo apps, and what game pieces do I need to play them?
- I accidentally purchased a Plus game, can I return it?
Genius Starter Kit + Family Game Night
- I returned the Genius Starter Kit + Family Game Night, can I still play the games?
- Do you have instructions for Osmo Math Buzz?
- Do you have instructions for Osmo Lettertopia?
- I purchased the Genius Starter Kit + Family Game Night, how do I get started?
- Can I clean the game pieces included in the Genius Starter Kit + Family Game Night?
- I purchased the Genius Starter Kit + Family Game Night, where do I find my redemption code for the downloadable games?
Little Genius Starter Kit + Early Math
- I got Sticks & Rings game pieces, what games can I play with them?
- I returned the Little Genius Starter Kit + Early Math, can I still play the games?
- Do you have instructions for Osmo Shape Builder?
- Do you have instructions for Osmo Counting Town?
- I purchased the Little Genius Starter Kit + Early Math, how do I get started?
- Can I clean the game pieces included in the Little Genius Starter Kit + Early Math?
Little Genius Starter Kit
- How do I adjust audio settings in Osmo ABCs?
- Does the Character Board from the Costume Pieces Set show a boy or a girl?
- What is the Osmo Stories game?
- What is the Osmo Costume Party game?
- What is the Osmo Squiggle Magic game?
- What is the Osmo ABCs game?
Detective Agency
- What do I get when I order the Osmo Detective Agency game?
- What is the educational value of Osmo Detective Agency?
- What languages is Osmo Detective Agency available in?
- Where can I find the Osmo Detective Agency app?
- Can I adjust the speed in the Osmo Detective Agency game?
- Do you have instructions for Osmo Detective Agency?
Coding Family
- Can I purchase one of the Osmo Coding games by itself?
- I want to upgrade my original Coding blocks to the new ones. Do you have an exchange program?
- I currently own one Coding game, and want to add the other two to my Coding collection. How do I do that?
- How many game pieces (blocks) are included in the Osmo Coding Family Bundle?
- I was given curriculum information for the original Coding games, will there be updates to it that correspond to the revised games?
- Will I lose my progress in Osmo Coding Awbie, Coding Jam, or Coding Duo when the games are updated?
Coding Duo
- What are some recent game updates specific to Osmo Coding Duo?
- How do the acquired skills associated with Osmo Coding Duo compare to other Osmo Coding games?
- Do you have instructions for Osmo Coding Duo?
- What do I need to play Osmo Coding Duo?
- How many players can play Osmo Coding Duo?
- What is the Osmo Coding Duo game? What does it teach?
MindRacers
- Do you provide support for the discontinued Osmo MindRacers game?
- Having trouble playing Osmo MindRacers?
- How do I get past the second level in Osmo MindRacers?
- Do you have instructions for Osmo MindRacers?
- What is the purpose of the Osmo MindRacers tokens?
- Can Osmo MindRacers be played solo, or does it require two or more players?
Coding Awbie
- How do the acquired skills associated with Osmo Coding Awbie compare to all the Osmo Coding games?
- How do I make Osmo Coding Awbie character boxes?
- How do I fit the classic Coding Awbie pieces in the storage container?
- Can I revert to an older version of Osmo Coding Awbie?
- How do I get the Osmo Friends coloring book?
- How do I get started with Osmo Coding Awbie?
Coding Jam
- How do the skills acquired playing Osmo Coding Jam compare to other Osmo Coding games?
- How do I fit the classic Osmo Coding Jam blocks in the storage container?
- Is it safe to share jams in Osmo Coding Jam?
- How do I advance past level 8 in Osmo Coding Jam?
- How do I share JamTV styles in Osmo Coding Jam?
- Why don't I see the Halloween characters in Osmo Coding Jam?
Masterpiece
- How do I draw freehand in Masterpiece?
- Why can't I access my photos in Osmo Masterpiece?
- My Osmo Masterpiece drawing is not being reflected, what should I do?
- Can Osmo Masterpiece be adjusted for left-handed users?
- How do I delete images in Osmo Masterpiece?
- What is the Osmo Masterpiece game?
Monster
- What is the Osmo Monster game?
- Where is Osmo Monster? It's not in the box!
- What ages is Osmo Monster designed for?
- What is the educational value of Osmo Monster?
- Do you have instructions for Osmo Monster?
- I see shadows next to my drawings in Osmo Monster; what can I do?
Newton
- What is the Osmo Newton game?
- Where is Osmo Newton? It's not in the box!
- What ages is Osmo Newton designed for?
- What is the educational value of Osmo Newton?
- Do you have instructions for Osmo Newton?
- What's the best surface to play Osmo Newton on?
Numbers
- What is the Osmo Numbers Toybox game?
- What is the Osmo Cooking Chaos game?
- What is the Osmo Numbers game?
- Where can I order Osmo Numbers?
- What ages is Osmo Numbers designed for?
- What is included in the Osmo Numbers box?
Pizza Co.
- How do I fit the Osmo Pizza Co. pieces in the storage container?
- What is the Osmo Pizza Co. game?
- Where can I order Osmo Pizza Co.?
- What ages is Osmo Pizza Co. designed for?
- What is included in the Osmo Pizza Co. box?
- What is the educational value of Osmo Pizza Co.?
Super Studio
- Can I repeat the narration in Osmo Super Studio if I missed it the first time?
- Do you have instructions for Osmo Super Studio games?
- How can I clean my Osmo Super Studio Sketchpad?
- How can I purchase more Super Studio markers?
- How do I care for my Super Studio markers?
- How do I get started playing Osmo Super Studio?
Tangram
- How do I fit the Tangram pieces in the storage container?
- What is the Osmo Tangram game?
- Where can I order Osmo Tangram?
- What ages is Osmo Tangram designed for?
- What is included in the Osmo Tangram box?
- What is the educational value of Osmo Tangram?
Words
- Can I use my own tiles with Osmo Words?
- What is the Osmo Words Explorers game?
- What is the Osmo Words Chomp game?
- I got Genius Words tiles, can I play more than one game with them?
- How do I download and play a custom Osmo Words Education album that was shared with me?
- Can I use non-English letters in a custom Osmo Words Education album?