The following iPads and iPhones will require the Osmo Reflector for iPad (2021), which is not yet included in any Osmo kit:
- iPad Pro 12.9-inch (Generations 3-6)
- iPad Pro 11-inch (Generations 1-4)
- iPad 10
- iPad Air 4
- iPad Air 5
- iPad Mini 6
- iPhone 12
- iPhone 12 Pro
- iPhone 12 Pro Max
- iPhone 13
- iPhone 13 Pro
- iPhone 13 Pro Max
- iPhone 14
- iPhone 14 Plus
The other compatible iPad models will work just fine with the standard iPad reflector (included with all Osmo Starter Kits and Bases) and don't need the Reflector for iPad (2021).
If your reflector has an adjustable dial on the side, then it's the 2021 version. If it does not, it's the standard iPad reflector (included with all Osmo Starter Kits and bases purchased prior to Fall 2022).
To obtain the 2021 Reflector for iPad or iPhone, please head over to the Amazon webstore in your region.
We would be happy to offer an Osmo store credit for any verified 2021 Reflector for iPad or iPhone purchased on Amazon.com or Amazon.ca as these are the only regions where Osmo store credits are currently useable.
If you have purchased from Amazon.com or Amazon.ca, please send an email to [email protected] with a copy of the order receipt so that our support team can add the appropriate credits to your account.
While you're waiting for the new reflector to arrive, we'd like to share a temporary workaround that *may* work for your device: roll a piece of paper or place a #2 pencil in between the tablet and the reflector to raise the reflector up a little bit.
Here's more information about the newest reflector:
What is the Osmo Reflector for iPad 2021 and how do I use it?