How do I report a shipment error?

If an order placed on is delivered, and it's missing items, or the items contained in the box are incorrect or defective, it's important to reach out to us for assistance within 30 days of receipt through this support form.

First, please go through this checklist of common questions that customers ask about their shipments.

Shipping errors reported later than 30 days since delivery are reviewed on a case-by-case basis, which may or may not result in a replacement or compensation.

Can’t find your answer in our support center? Contact us directly.