We're happy to send you a replacement Osmo red reflector or game play piece free of charge (within reason). Please log into your myOsmo account and:
1. click on your name in the top right corner;
2. select "Replacements" from the dropdown menu and fill out the form.
We'll send you an email confirmation that we received your request, as well as a notification once it ships.
Please note that we do not provide free replacement Osmo bases, or replacement Yoobi markers.